Our customers are very important to us here at Quicklysign. Everything we do we do with our customers in mind. As you know our slogan is “Simple, Secure, e-Signatures". Simplicity is important to us. But we know even with a simple, easy to use product, there are always questions, concerns and information you need from us.
So this weeks tip is about how to get hold of our support team.
We have created a few ways to get hold of us.
This has to be the easiest way to get hold of us. Login to your Quicklysign account and click the chat button on the bottom right hand corner to start chatting. If we are not online, you can use the chat box to send us a message and we will get back to you ASAP.
Email is the most common way to send us a message or ask for help and assistance. firstname.lastname@example.org goes straight to our help desk for assistance. We try to reply to emails within the hour and resolve issues within the same day. So feel free to email us anytime. Then of course you can always email me directly at email@example.com and I’ll be happy to help.
We know that sometimes helping yourself is the best way to solve a problem. We have created a knowledge base of articles that give step by step instructions for each feature on Quicklysign. If we don't have the answer you are looking for then you can always use the above mentioned methods of reaching us.
Picking up the phone these days is something not many people do. We think it's one of the best ways to get hold of us directly, so we can sort out the issue right there and then.
Don't feel shy, you are more than welcome to call us on 021 3000 473 for that personal touch.
Of course, if you are in Cape Town, we are always happy to come down in person and help you with anything you need. Feel free to get hold of us to make an appointment.
We look forward to hearing from you.
Image source: https://www.flickr.com/photos/49889874@N05/5645164344